Refund policy
RETURN AND EXCHANGE
- Goods sold cannot be refunded in cash.
- Goods sold (other than Kitchens and Special Goods) can be returned for exchange within seven (7) working days from the date of purchase or the date of delivery or collection whichever is later subject to the following;
- Goods returned must be in the same condition as when purchased with full original packaging and Sales Documents. Any Goods that are damaged or altered subsequent to purchase will not be accepted for return or exchange and we reserve the right to determine the above conditions.
- We will only exchange Goods that are defective including those that exhibit damage to paintwork, dents or scratches as determined and approved by B.S.C. at its absolute and sole discretion. Goods that are inadvertently ordered incorrectly or where the Purchaser has simply changed his or her mind upon or after delivery cannot be returned or exchanged.
- Ceramic tiles, stones, mosaics and decor tiles purchased and delivered in unopened, original packaging must be returned in the same packaging, with the exception of listellos. Ceramic tiles, stones, mosaics and decor tiles that have been soaked in water or treated will not be accepted for return and exchange. Listellos will only be accepted for return and exchange in bulk of five (5) pieces and above.
- Goods returned without prior written consent from B.S.C. will be rejected and returned to the Purchaser at the Purchaser's expense.
- Goods returned with removed or altered serial numbers will not be accepted.
- Special-price merchandise, worktops and electrical appliances cannot be returned and exchanged.
- Goods must be returned to our store at the Purchaser's expense. If the Purchaser requests for Goods to be collected, a pick up fee will apply and will be quoted on a case-by-case basis.
- Goods returned must be in the same condition as when purchased with full original packaging and Sales Documents. Any Goods that are damaged or altered subsequent to purchase will not be accepted for return or exchange and we reserve the right to determine the above conditions.
- Any credit from the return of Goods must be used within sixty (60) days from the date of return, failing which the credit will be forfeited.